1- Right of retraction
Reminder of the right of withdrawal
In accordance with articles L.121-21 and following the Consumer Code in force, the contractor has a right of withdrawal, for 14 days from the date of receipt of the goods, the contractor will have no need to justify the reason, nor to pay any penalties. Nevertheless, the costs of return are legally borne by the contractor.
The 14-day period starts as soon as the ordered goods are received by the contractor.
Exercise of the right of withdrawal
In order to send Outdoor and Fun Trading the desire to withdraw, it is entitled, before the expiration of the 14-day period, to declare to Outdoor and Fun Trading FZ-LLC the decision in an unambiguous manner.
In order to exercise the right of withdrawal, it is also possible to inform Outdoor and Fun Trading in writing to the e-mail address [email protected] or by mail, informing us of the following information:
Name and surname :
Date of the order
Signature and date
It is also possible to inform us of the desire to retract via the retraction form on our site green-placeshop.com.
In accordance with the code of consumption, the burden of proof of the exercise of the right of retraction under the conditions thus envisaged weighs on the contracting party.
Exceptions to the right of retraction
It is recalled that there are, as provided by Article L.121-21-8 of the Consumer Code, certain exceptions to the right of withdrawal, particularly for contracts:
1° Of supply of services fully executed before the end of the retraction period and whose execution has begun after prior express agreement of the consumer and express renunciation of his right of retraction;
2° Supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and which may occur during the withdrawal period;
3° The supply of goods made to the consumer's specifications or clearly personalized;
4° The supply of goods that are likely to deteriorate or expire rapidly;
5° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6° The supply of goods which, after delivery and by their nature, are inseparably mixed with other items.
2- Return of the product following a retraction
In order to make the return of your product easier, the contractor must notify the customer service via the e-mail address [email protected] to be able to receive a prepaid return label, which must therefore be clearly and visibly affixed to your package.
Once the Contractor has received notification of the proper execution of his right of withdrawal, the return of the product can be made within 14 days of receipt of the decision to withdraw. The good must be returned to Outdoor and Fun Trading, in new condition, in its original packaging and including all accessories supplied with the product at the time of initial receipt.
The return of items is at the expense of the contractor and is under his responsibility since the damaged products that he wishes to retract may prevent the exercise of this right. If the products are returned, damaged or incomplete, they will not be taken back or refunded.
The items may be returned by the contractor by the carrier of his choice, to the following address: Outdoor and Fun Trading FZ-LLC EIB-611B, Emirates Islamic Bank Building, RAKEZ Business Zone-FZ, RAK, United Arab Emirates.
3- Reimbursement following a retraction
In accordance with the Consumer Code, in case of a request for the right of withdrawal, Outdoor and Fun Trading FZ-LLC is obliged to reimburse the contractor the full amount that has been debited, within 14 days after receipt of the notification concerning the request.
Nevertheless, in accordance with the Consumer Code, Outdoor and Fun Trading reserves the possibility of making a refund in installments until the receipt of the goods or until the company has received a notice informing of the proper shipment of the item.
The contractor must be informed that it is his responsibility to organize the return by choosing the desired carrier.
It is possible to make a product return if it is in new, unused and still in its original packaging. If ever the good is damaged, it will be charged to the contractor of the expenses of putting back in service, of this fact the refunding can undergo a reduction corresponding to these expenses.
The same means of payment used at the time of the order will be used to refund your order.
If the contractor chooses a more expensive carrier and delivery method, Outdoor and Fun Trading FZ-LLC will not take into account these additional costs.